Shipping, returns & privacy

Last updated: September 15, 2026

Shipping and delivery

PopsyToys currently ships to eligible addresses in Canada. Available shipping methods, charges and an estimated delivery window are displayed before payment when applicable. Orders normally require 2–5 business days for processing. After dispatch, delivery will commonly take an additional 3–20 business days, depending on the product, destination, supplier and carrier. These are estimates rather than guaranteed delivery dates.

Some products may be fulfilled by a third-party supplier or shipped from outside Canada. Carrier, customs, weather and other circumstances outside our control can cause delays. Any charge that PopsyToys requires you to pay will be disclosed before you complete checkout. We will not knowingly impose an undisclosed mandatory shipping or handling charge after purchase.

Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly if an address needs to be corrected. We cannot guarantee changes after an order enters fulfilment.

Order cancellation

To request a cancellation, email popsytoys0@gmail.com as soon as possible. We will cancel and refund an order that has not entered fulfilment. Once processing or shipment has begun, the order generally cannot be cancelled, but it may qualify for return after delivery under the policy below.

30-day return window

You may request a return within 30 days after delivery. To qualify, an item must be unused, unopened where it was supplied in sealed packaging, and in its original condition and packaging. Proof of purchase is required.

Before returning anything, email popsytoys0@gmail.com with your order number and reason for the return. If the return is approved, we will provide return instructions and the applicable return address. Items sent without authorization may not be accepted. Unless an item arrived damaged, defective or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are not refundable unless required by law or the return resulted from our error.

Damaged, defective or incorrect items

Inspect your order after delivery. If an item is damaged, defective or incorrect, contact us promptly and no later than 30 days after delivery. Include the order number and clear photographs showing the item, packaging and issue. After review, we will provide an appropriate remedy, which may include replacement, refund or another resolution required by applicable law. PopsyToys will cover reasonable return-shipping costs for an approved return caused by damage, defect or our error.

Product safety and age suitability

Always follow the manufacturer’s recommended age range, safety warnings, assembly instructions and supervision guidance shown on the product packaging or included instructions. A product’s suitability can depend on a child’s age, development, skill and the way it is used; packaging guidance takes priority over general product descriptions.

Please inspect an item and its packaging after delivery. Do not give a product to a child if it appears damaged, has loose parts, is missing required instructions or otherwise raises a safety concern. Contact us promptly with your order number and photographs if an item arrives damaged, defective or incorrect.

Refunds

We will notify you after an approved return has been received and inspected. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to submit the refund; your bank or card issuer may require additional time to post it. If more than 15 business days have passed since we confirmed a refund, contact us.

This policy does not limit any non-waivable rights or remedies available under applicable Canadian consumer-protection law.

Information we collect

We collect information that you provide or that is generated when you use the store, including contact and delivery information, order and transaction details, customer-service communications, and technical information needed to operate and protect the site. Cart contents are stored locally in your browser. PopsyToys does not receive or store your full payment-card number.

How we use and disclose information

We use personal information to process and deliver orders, take payment, provide customer service, prevent fraud, maintain records, comply with legal obligations and improve the store. We disclose only the information reasonably necessary to service providers involved in those activities, including Stripe for payment processing, Supabase for storefront and checkout infrastructure, and relevant fulfilment, shipping and professional-service providers. These providers may process information outside your province or outside Canada, where it can be subject to the laws of that jurisdiction.

We do not sell personal information. We do not use order contact details for promotional email unless the recipient has provided any consent required by law. Our service providers handle information under their own terms and privacy commitments as well as our arrangements with them.

Retention, security and your choices

We retain personal information only as long as reasonably necessary for the purposes described above, including fulfilment, customer support, accounting, fraud prevention and legal compliance. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

You may request access to or correction of your personal information, or ask a privacy question, by emailing us. We may need to verify your identity and may retain information where the law requires or permits it. You can remove the locally stored shopping cart by clearing this site’s data in your browser.

Children’s privacy

Our products may be intended for children, but the store and checkout are intended for adults. We do not knowingly request personal information directly from children.

Policy changes

We may update this policy as the store, suppliers or legal requirements change. The revised version will be posted here with a new “Last updated” date. The policy in effect when an order is placed will continue to govern that order unless applicable law requires otherwise.

Contact

For order, return or privacy questions, contact PopsyToys at popsytoys0@gmail.com. We aim to respond within two business days.

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